Routine Work Order Requests
To submit a work order request for routine maintenance please use the Tenant Portal or call 845-331-1955. When you submit a maintenance request, please give your name, apartment number, complex, return phone number, and a brief description of the problem. Remember to request and write down your work order number for your reference.
Emergency Work Order Requests
For emergency maintenance issues during normal business hours, call 845-331-1955. If you reach the voice mail or there is no answer, press zero (0) to reach the Main Office Receptionist or call On-Call # 1 at 845-616-4402.
For emergency maintenance issues outside normal business hours (nights, weekends, or holidays), call On-Call # 1 at 845-616-4402. Our on-call maintenance staff will assist you. Remember to speak clearly and slowly. Give the maintenance staff person your name, address including your apartment number, return phone number and a brief description of the problem. If # 1 phone is busy the On-Call # 2 phone is 845-616-4370.
Examples of Emergency Maintenance
Examples of emergency maintenance issues are lock outs, no heat, no hot water, flooding, burst pipes, or toilet overflow. Remember to speak clearly and slowly. Give the maintenance person your name, address, apartment number, return phone number and a brief description of the problem.